Terms and Conditions

The general terms and conditions of sale (GTC)

ARTICLE 1: PREAMBLE

The present general conditions of sale are systematically brought to the attention of each buyer (hereafter, "the buyer"), natural or legal person, to enable him to place an order on the present site to the exclusion of all other conditions.
The purchaser, prior to his order, declares that he has full legal capacity to commit himself under these general conditions of sale.
This site is only accessible to persons 18 years of age and older.
Consequently, any access, any use or any order of one or several products on the casadelpuro.com website implies the consultation and the full acceptance, without any reserve on the part of the buyer, of the present general conditions of sale.

ARTICLE 2: CUSTOMER SERVICE AND STORE

For any information, question or advice, our customer service is at your disposal:
Address : Opus Management S.A., CH-1260 Nyon (VD)
Opening hours : Monday to Friday from 9H00 to 11H30 - 14H00 to 17H00
E-mail : customerservices@casadelpuro.com
Phone: +41 (0) 79 104 19 98

ARTICLE 3: TRACEABILITY AND GUARANTEE

CUBA / HABANOS WARRANTY SEAL / INDIVIDUAL BAR CODE / UNIQUE HABANOS IDENTIFICATION NUMBER, HOLOGRAM AND SECRET CODE CONTAINED IN THE WARRANTY SEAL.
We strive every day to select and offer you the best quality cigars possible. We only buy from official importers accredited by the brands. For Cuban cigars (Habanos), the only official Swiss importer accredited by Habanos is Intertabak AG.
By purchasing Cuban cigars from this company, we offer you the certainty that the cigars you are buying are 100% original and not counterfeit, or from the grey market (lower quality cigars).
Each box of Cuban cigars purchased on our site has the following distinctive signs:
The green Cuban "cellio", with a secret code hidden in the sticker, a barcode with a unique number identifying the cigar box you bought, this code can be identified directly on the official Habanos website, online! On the back of the box you have the importer's sticker Intertabak AG, the factory code and the production date. In addition, for many years, we have invested in high performance conservation means to offer our customers a superior quality, probably the best in Switzerland!
Our first objective is the rigorous selection of the cigars that we buy from our suppliers. Thus, we only work with official and unique importers bound by contract with the brands they represent for the importation in Switzerland. This guarantees and certifies the reliability and traceability of the cigars you buy from us.
Each box is checked by our specialists before each order validation. The boxes are hermetically sealed to allow the cigars to keep their optimal humidity during the transport of the product.
Please do not store them in a vacuum after receipt.

ARTICLE 4 : PRICES

The prices of our products are indicated in Swiss Francs (CHF) concerning the prices in Euros (€), they are given as an indication except participation in the expenses of forwarding and handling since our Swiss warehouse.
The sale prices of the products can be modified by Casa Del Puro at any time, being understood that the invoiced prices are those in force at the date of the order.
The costs of processing and shipping the order are charged extra.

ARTICLE 5 : CUSTOMS DUTIES FOR COUNTRIES OUTSIDE SWITZERLAND OR EUROPE.

Certain taxes or customs duties may be payable when the package reaches its destination. These are the exclusive responsibility of the purchaser. Casa Del Puro is not required to inform the purchaser of the customs duties or other applicable taxes.

ARTICLE 6: THE ORDER AND THE VALIDATION OF THE TRANSACTION.

A minimum amount of 200.00 CHF is required to validate your order.
It is important to specify your telephone number, address and e-mail when ordering. When you validate the order, you declare to accept it as well as the entirety of the present general conditions of sale fully and without reserve.
Your order is then forwarded to our customer service department for processing.
You can then print your order form and use it as an invoice...
We reserve the right to refuse any order from a customer with whom there is a dispute over payment of a previous order.
As soon as your order is registered, a detailed acknowledgement of receipt will be sent to your e-mail address. This acknowledgement will confirm the exact amount charged and the delivery terms of your order.
Order Cancellation: For all order cancellations, a processing fee of at least CHF 50.00 per refund will be charged. For orders of 500.00 CHF or more, a processing fee of 10% of the order amount will be charged.

ARTICLE 7: AVAILABILITY OF PRODUCTS

casadelpuro.com makes every effort to ensure the availability of products.
If, in spite of an increased vigilance, the products initially indicated as being in stock turn out to be unavailable after the order, casadelpuro.com will inform the buyer by e-mail as soon as possible.
We guarantee the quality of our products, our customer service and our prices, in no case we are responsible for the non supply of our cigars by our importer. (Delay of delivery due to the importer).
casadelpuro.com can at any time replace any product ordered by the customer by an equivalent product in terms of value and quantity. For example: 1 box of 25 cigars, can be replaced by a carton of 5 boxes of 5 cigars. If the product is identical, our company can replace it by the same product but in a different packaging without notifying the customer.
We distinguish availability as follows:
In stock:
The item is in stock and ready to be shipped. You will receive your order under :
For Switzerland: 2 to 3 working days
For Europe : 5 to 10 working days (This time includes the customs control)
For other destinations, see article 9.2
In stock at the supplier :
Please note that the lead time is based on information provided to us by our suppliers. Unfortunately, it happens regularly that the suppliers themselves are not able to meet their deadlines and delay the delivery.
If we receive the products earlier than expected, we will send them to you as soon as possible.

ARTICLE 8: ACCEPTED METHODS OF PAYMENT

The buyer must pay his order by credit card or bank transfer.
The card is debited on the day of the order and is considered effective after confirmation of the agreement by the bank processing centers.
The buyer guarantees that he has the necessary authorizations to use the method of payment he has chosen when registering his order form.
casadelpuro.com.reserves the right to suspend or cancel any order and/or delivery in case of non-payment of any amount that would be due by the buyer, in case of payment incident or in case of fraud or attempted fraud related to the use of the site casadelpuro.com.
In the context of the fight against Internet fraud, the information relating to the buyer's order may be transmitted to any third party for verification.

ARTICLE 8.1 : SECURE PAYMENT

The payment is made according to the payment method authorized on the site casadelpuro.com.
The online payment by credit card is completely secure. The entire transaction is directed in encrypted mode to a bank validation server in SSL mode (Secure Socket Layer). You can then make your purchases in complete security.

ARTICLE 9: SHIPPING AND DELIVERY COSTS

SECTION 9.1 GENERAL RULE

The delivery is made to the address that the buyer has indicated when ordering. It is up to him to provide all the necessary details for the good delivery of the parcel. The transfer of risks on the products sold by our company takes place at the time of the handing-over of the products by our company to the carrier.
The buyer is required to check the condition of the packaging of the goods and its contents upon delivery. If the buyer's package was delivered directly to his mailbox is damaged, the buyer must go to his post office to report the deterioration of his package. If this is not done on the day of delivery, the post office may refuse any compensation.

ARTICLE 9.2 SHIPPING TIME

Please refer to article 7 for Swiss and European destinations.
For international destinations: 15 to 20 working days (this includes customs control).
These deadlines are estimated: any possible overrun in terms of deadlines will not give rise to damages, nor to a withholding or cancellation of the order by the buyer.
casadelpuro.com can not be held responsible for the obligation of delivery in all cases of force majeure (strikes, floods, fire, etc. without this list being limiting).
The unconditional acceptance of the products ordered by the customer covers any apparent defect and/or shortage. The complaint made by the buyer under the conditions and according to the methods described in this article does not suspend the payment by the customer of the goods concerned. The responsibility of our company can in no case be called into question for facts during transport, destruction, damage, loss or theft, even if it has chosen the carrier.

ARTICLE 9.3 DELIVERY

The delivery is made by the deliveryman at the address indicated by the purchaser on the order form. An acknowledgement of receipt must be signed by the buyer. In case of absence, the buyer receives a notice of passage of the deliveryman, and can ask via internet the delivery of his parcel the following day.
In case of no claim of the package to the carrier within the time limit, and return of the package to casadelpuro.com, the customer will have the possibility to send back the package by paying again the shipping costs, whatever the initial amount of the shipping costs paid.
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In case of return of a package by the Post Office for the reason "Does not live at the address indicated" and under the condition of receiving the products in perfect condition, casadelpuro.com will reship the package at the expense of the buyer.
In case of return of a package whose items are shipped in accordance with the customer's order, the customer will bear all the costs of rerouting the order until its receipt by casadelpuro.com. All the forwarding costs include transport costs, customs clearance costs and administrative costs. In case casadelpuro.com advances the payment of transport costs or pays customs taxes, the amount advanced will be deducted from the value of the goods.

ARTICLE 9.4 CLAIMS

In the event of a claim, several elements must be provided:

Upon receipt of your package it is imperative to perform the following operations in the chronological order described below

  1. Upon delivery-receipt of the package, photograph the package still sealed (completely closed).
  2. Photograph the major impact points of the delivered package as well as the documents accompanying the package.
  3. Open the package and photograph the goods inside without handling them.
  4. Take the goods out of the package and photograph: the six sides of the box (product), WITHOUT OPENING THE PLASTIC FILM SURROUNDING THE VACUUM PACKAGED PRODUCT IT IS IMPERATIVE TO RESPECT THIS POINT,

Our level of quality control and protection of the cigars is one of the highest in the market. This ensures that all cigars are intact and in perfect condition when they leave the warehouse.

  1. Photograph the parts impacted by the shocks possibly noticed. The photos must clearly show the defects observed.
  2. Do not open the hermetic bag used to pack the cigars (plastic vacuum bag)
  3. Describe the damage found on the products in detail.
  4. Send the photos of the products requesting complaint with the order number, the delivery date.
  5. The validation period of your claim is 24 hours after receipt of your order, after this period, your claim will not be processed and will be considered as validated by the customer.

ARTICLE 10: WARRANTY

The seller guarantees that the goods are manufactured, inspected and packed without material defects. The products must be checked by the customer upon delivery, and any reservation or dispute relating to shortages and apparent defects must be made within 48 hours of receipt of the order. Attach to your claim photos of the outer packaging and after opening a video of the entire contents.
In case of apparent defects, the defective elements are replaced by us, subject to verification of the alleged defects.
The defects and deteriorations of the delivered products resulting from abnormal conditions of storage and/or conservation at the customer's premises, in particular in the event of an accident of any nature whatsoever, cannot give rise to a right of guarantee due by our company, e.g.: storage near a heat source without hydrometry, out of established standards....
casadelpuro.com declines any responsibility in case of resale of products outside Switzerland.
The products offered are in accordance with the Swiss legislation. casadelpuro.com responsibility can not be held liable for non-compliance with the legislation of the country where the products are delivered. It is up to the buyer to check with local authorities the possibilities of import or use of products or services he plans to order.

ARTICLE 11: INTELLECTUAL PROPERTY

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, the site casadelpuro.com and all elements, trademarks, designs, logos, graphics, etc. found on the site and their compilation are the exclusive property of casadelpuro.com or its suppliers, the latter do not grant any license or any other right than to consult the site.
The reproduction or use of all or part of these elements is authorized only for the exclusive purpose of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Any other use constitutes an infringement and is punishable under the intellectual property, unless prior written permission of casadelpuro.com.
All technical documents given to our customers remain the exclusive property of casadelpuro.com, the only holder of intellectual property rights on these documents and must be returned to them upon request.
Our customers undertake not to make any use of these documents that might infringe our company's industrial or intellectual property rights and undertake not to disclose them to third parties.

ARTICLE 12: DISCLAIMER

The goods sold on the site casadelpuro.com are subject to INCOTERM : EXW
Opus Management S.A. is only responsible for the delivery of the customer's order until it is picked up in our warehouse by the logistics provider (La Poste, FEDEX, DHL, etc....).
Specifically, when the customer places an order on our site, the customer has no right to claim for loss, theft, destruction, partial or total damage, erroneous or delayed delivery, possible customs seizure, or any other case meeting these criteria.
The customer is not able to activate any claim for refund from the debtor of the credit card used for his purchase in our online store (charge-back) in all cases related to the delivery service. By purchasing on our site, the customer accepts all risks related to the transport and delivery of his order. It is therefore up to the customer to take all necessary steps with the logistics company (delivery) to settle the dispute. Opus Management S.A. is available, insofar as possible, to help the customer in this process.
casadelpuro.com is published by Opus Management S.A., and is published "as is". The responsibility of casadelpuro.com can not be held liable for damages related to the use of this site, either directly, indirectly or as a result.

ARTICLE 13: RESERVATIONS

casadelpuro.com reserves the right to modify the site and the conditions of sale at any time. In case of contradiction between the versions of a contract or conditions of sale translated into different languages, only the French version prevails.

ARTICLE 14: LEGAL NOTICES

The present contract is subject to Swiss law. The language of this contract is French. In case of dispute, the Swiss courts will have exclusive jurisdiction, having their legal base in Nyon.
The management